- From Monday to Sunday
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Items that are damaged, altered, or show signs of wear will not be accepted for return. You must initiate the return process within 30 days of receiving your order to qualify for a refund.
To start a return, you must contact us by emailing [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Returns initiated without prior approval may not be accepted.
Customers are responsible for the cost of return shipping unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you will be responsible for any loss or damage during return shipping.
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that processing times may vary depending on your bank or credit card company.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Follow the return process outlined above to initiate your return.
Certain items are non-returnable, including but not limited to clearance items, personalized products, and gift cards. If you have questions about whether an item is returnable, please contact us before making your purchase. We will provide clarification on the return status of specific items upon request.
If you have any questions regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. Please allow up to 48 hours for a response during business days.
